Terms & Conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the courses.mathsbase.co.uk website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Maths Base Ltd (“Maths Base Ltd”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Maths Base Ltd, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

1. Accounts and membership
2. Billing and payments
3. Accuracy of information
4. Third party services
5. Links to other resources
6. Prohibited uses
7. Intellectual property rights
8. Disclaimer of warranty
9. Limitation of liability
10. Indemnification
11. Severability
12. Dispute resolution
13. Changes and amendments
14. Acceptance of these terms
15. Contacting us

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time.

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Maths Base Ltd with respect to such other services. Maths Base Ltd is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Maths Base Ltd to disclose your data as necessary to facilitate the use or enablement of such other service.

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Maths Base Ltd or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Maths Base Ltd. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Maths Base Ltd or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Maths Base Ltd or third party trademarks.

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

To the fullest extent permitted by applicable law, in no event will Maths Base Ltd, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Maths Base Ltd and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one pound or any amounts actually paid in cash by you to Maths Base Ltd for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

You agree to indemnify and hold Maths Base Ltd and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of United Kingdom without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Kingdom. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in United Kingdom, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

support@mathsbase.co.uk

This document was last updated on April 13, 2024.

1. General Terms
2. Terms for Tuition Clients & Students
3. Terms for Tutors
4. Terms for Administrators
5. Final Approval & Agreement

• Maths Base Ltd reserves the right to amend these Terms & Conditions for Private Tuition at any time. The most up-to-date version will always be available on our website https://mathsbase.co.uk, and any material changes will be communicated in writing.
• No variation to these terms is valid unless approved in writing by the Director of Maths Base Ltd.
  

• We are not liable for failure to provide services due to events beyond our reasonable control (e.g., power outages, software failures).
• We do not accept liability for tuition outcomes, including but not limited to exam results.
• Clients are responsible for ensuring adequate adult supervision during online lessons.
  

• We adhere to Keeping Children Safe in Education (KCSIE) and our internal Safeguarding Policy.
• All tutors must have an Enhanced DBS check no older than 12 months or be registered on the DBS Update Service.
• Tutors must complete safeguarding training every 12 months.
  

• All lessons must take place using the platforms approved by Maths Base Ltd. (e.g., TutorCruncher, Lessonspace).Tutors or students may not request or conduct lessons via unapproved platforms (e.g., WhatsApp, Skype, Zoom) unless explicitly authorised.
  

• Any attempt to fraudulently claim lessons that did not take place, misuse lesson recordings, or manipulate the payment system will result in immediate termination of services and may be reported to the appropriate authorities.
  

• All data is held securely within the TutorCruncher database. TutorCruncher is our Data Processor and is GDPR compliant and uses SSL encryption.
• Your data will be held until requested to be deleted by you or for 5 years after the last lesson taught by one of our Tutors.
• You have the right to request for your data to be deleted and can do so by emailing support@maths base.co.uk. We will aim to respond within 30 days.
• We will use the data we hold to communicate with you about lessons, lesson reports, invoicing and other marketing information about Maths Base Ltd services where relevant. You may opt out of this communication at any time but this may affect the services we can offer you.

• Lessons are payable to Maths Base Ltd upon completion of a lesson at the agreed hourly rate.
• Payments are processed via auto-charge through TutorCruncher.
• Clients must store card details in their TutorCruncher account and consent to our auto-payment system; otherwise, lessons will not commence.
• If any invoices remain unpaid, no further lessons will be conducted until the outstanding balance is settled. Additionally, no new lessons may be scheduled until outstanding invoices are paid.
• Credit balances will be used before charging your saved payment method. Once added, credit balances cannot be withdrawn.
• You can opt-out of our auto-charging payment system at any time by emailing support@mathsbase.co.uk, but this will result in termination of tuition services.
  

• Lessons must be booked at least 24 hours in advance, except for rescheduled sessions.
• Cancellations with more than 24 hours' notice will not be charged.
• Cancellations within 24 hours of the lesson start time will be charged in full, unless exceptional circumstances apply (case-by-case basis).
• Clients and the Tutor are responsible for notifying one another in advance of necessary changes to scheduled lessons including, but not limited to holiday commitments and illness.
  

• If a student does not show up without prior notice, no refund will be issued.
• If the tutor does not show up, clients must notify Maths Base Ltd, and the lesson fee will be credited to their account.
• If a student is late, the tutor is not obliged to extend the lesson beyond its scheduled end time.
• If a Tutor is late, they must compensate for the lost time.
  

• All online lessons will be recorded for safeguarding purposes.
• Recordings are securely stored and accessible to the student, parent/guardian, and designated staff members.
• Lesson recordings are intended for safeguarding, quality monitoring, and educational purposes, such as allowing students to review past lessons. 
• Recordings must not be shared, downloaded, or distributed outside of Maths Base Ltd. Recordings will be stored for 90 days and then deleted unless required for safeguarding or legal purposes.
• You may request access to recordings by emailing support@mathsbase.co.uk.
  

• Respectful conduct is required at all times.
• Any inappropriate behaviour towards tutors or staff will result in warnings and possible termination of services.
  

• Refunds: Refunds will only be considered in exceptional circumstances and at the discretion of Maths Base Ltd. Clients must submit refund requests in writing to [email address]. Dispute
• Resolution: If a dispute arises, Maths Base Ltd will attempt to resolve it through mediation first. If unresolved, the final decision rests with the Director of Maths Base Ltd.
  

• If a tutor is repeatedly late (more than twice within a 4-week period) or cancels more than two sessions in a row, Maths Base Ltd reserves the right to reassign the student to another tutor to ensure lesson consistency.
  

• Tutors are self-employed and responsible for their own taxes and legal obligations.
• Tutors must maintain professional conduct, ensuring lessons are engaging and aligned with the student’s academic needs.
• Tutors must ensure punctuality and lesson preparation.
• Tutors must report safeguarding concerns immediately to Maths Base Ltd designated safeguarding lead, adhering to our Safeguarding Policy.
• Tutors must complete safeguarding training every 12 months.
• Tutors must have an Enhanced DBS Check issued within the last 12 months or be registered with the DBS Update Service.
• Tutors are responsible for ensuring their DBS check remains valid.
• If the Tutor does not renew their DBS or fails to remain subscribed to the Update Service, they will not be allowed to teach until a valid DBS is provided.
  

• Tutors are paid via bank transfer on the 1st and 15th of the month following completed tuition sessions.
• Tutors must submit lesson reports after each lesson for a lesson to be completed and to process payment.
• Tutors will not be paid for lessons if they fail to attend without prior notice.
  

• Tutors must be on time for lessons.
• If the Tutor is late, they must arrange to make up lost time at a later date.
• Tutors are expected to provide high-quality lessons and communicate any concerns about student progress.
• If a Tutor needs to cancel, they must provide at least 24 hours’ notice to the Client in writing and attempt to reschedule.
  

• Tutors must not arrange private lessons with Maths Base Ltd clients outside of the platform.
• Any breach of this will result in immediate termination of contract.
  

• Any lesson materials provided by Maths Base Ltd remain the intellectual property of Maths Base Ltd and may not be shared, resold, or distributed outside of Maths Base Ltd.
• Tutors must not use Maths Base Ltd materials for any other tuition services outside of Maths Base Ltd.
  

• Tutors acknowledge that all online lessons are recorded for safeguarding.
• Tutors are not permitted to store, download, or distribute lesson recordings.
• Personal data of students must be handled in line with UK GDPR—any breaches must be reported immediately.
  

• Maths Base Ltd reserves the right to terminate a tutor’s contract if: 
  

1. They receive consistent negative feedback from students or parents.
2. They fail to meet professional standards (e.g., lesson preparation, punctuality, safeguarding obligations).
3. They fail to submit lesson reports, affecting payment processing and student records.
   

• Client, tutor, and student data is stored securely within the TutorCruncher platform.
• Personal data will be retained for 5 years after the last lesson unless deletion is requested.
• Administrators must follow GDPR compliance guidelines and keep all data confidential.
  

• Administrators will handle cancellation disputes, payment issues, and safeguarding concerns in accordance with company policy.
• In case of a complaint, all parties will be expected to provide relevant evidence before a resolution is made.
  

• Administrators must ensure all tutors remain compliant with safeguarding policies.
• If a tutor’s DBS check expires, they will be suspended from teaching until it is renewed.
  

• Clients: Acceptance of our services confirms your agreement.
• Tutors: Signing a contract with Maths Base Ltd confirms your agreement.
• Administrators: Employment with Maths Base Ltd confirms your agreement.

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

support@mathsbase.co.uk

This document was last updated on March 24, 2025.